Privacy Policy

1. Introduction

Welcome to Eleoss, the local community help platform that connects people in your area to get everyday jobs done. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how Eleoss ("we," "us," or "our") collects, uses, shares, and protects information when you use our mobile applications, web services, and platform (collectively, the "Service").

2. Information We Collect

Account Information

When you create an Eleoss account, we collect:

• Name and email address
• Phone number (for verification and communication)
• Profile information (skills, availability, bio)
• Location information (to connect you with nearby community members)
• Profile photo (optional)

Authentication Data

We use Firebase Authentication for secure login. Firebase handles your authentication credentials - we never store passwords on our servers. Authentication methods include:

• Email and password authentication
• Phone number authentication
• Third-party authentication (Google, Apple, etc.)

Service Usage Data

• Task requests and offers you create
• Messages and communications through our platform
• Ratings and reviews
• Transaction history and payment information
• App usage patterns and preferences

Location Information

To connect you with nearby community members, we collect:

• Approximate location (neighborhood or area)
• Service area preferences
• Location permissions are requested with your explicit consent

3. How We Use Your Information

We use your information to provide and improve the Eleoss service:

Service Delivery

• Connect you with community members for tasks and services
• Facilitate communication between users
• Process transactions and payments
• Send notifications about relevant opportunities
• Provide customer support

Safety and Security

• Verify user identities and prevent fraud
• Monitor for suspicious activities
• Enforce community guidelines and terms of service
• Protect against spam and abuse

Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Conduct research and analytics
• Personalize your experience

4. Information Sharing

With Other Community Members

• Profile information (name, photo, ratings) visible to other users
• Contact information shared only when you accept a task or offer
• Location shared at area/neighborhood level for matching

Service Providers

We work with trusted service providers who help us operate our platform:

• Firebase (Google) for authentication and cloud services
• Payment processors for secure transactions
• Cloud hosting providers for data storage
• Communication services for notifications

Legal Requirements

We may share information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

5. Data Security

We implement robust security measures to protect your information:

Technical Safeguards

• All communications encrypted using TLS 1.2+ (HTTPS)
• Firebase Authentication for secure user management
• Role-based access control (RBAC) for data access
• Regular security audits and monitoring
• Secure server infrastructure with hardened configurations

Data Protection

• No password storage on our servers (handled by Firebase)
• Database access restricted to authorized personnel
• Regular encrypted backups
• Data minimization - we only collect what's necessary

Administrative Controls

• Employee access limited to job requirements
• Regular security training for staff
• Incident response procedures in place
• Third-party security assessments

6. Your Rights and Choices

You have control over your personal information. Your rights include:

Access and Portability

• Request copies of your personal data
• Export your data in a portable format
• Access your account information anytime through the app

Correction and Updates

• Update your profile information anytime
• Correct inaccurate information
• Modify your service preferences

Deletion and Account Management

• Delete your account and associated data
• Request removal of specific information
• Deactivate your account temporarily

Communication Preferences

• Opt out of promotional communications
• Control push notification settings
• Manage email preferences

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active
• Transaction Data: Kept for 7 years for financial and legal compliance
• Communication Records: Retained for 2 years for dispute resolution
• Usage Data: Aggregated and anonymized after 1 year
• Deleted Accounts: Most data deleted within 30 days, some may be retained for legal compliance

When you delete your account, we will remove your personal information from our active systems, though some information may be retained in backups and archives as required by law.

8. Children's Privacy

Eleoss is designed for adults (18+) who can provide and receive community services. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For services involving minors (such as babysitting or tutoring), we require appropriate adult supervision and consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will notify you through the app or by email
• The updated policy will be posted on our website
• The "Last Updated" date will be revised
• For significant changes, we may seek your consent

We encourage you to review this policy periodically to stay informed about how we protect your information.